Government & Regulatory Compliance
Fair Work Ombudsman: Knowledge Discovery Across 42 Repositories
← Back to all Case StudiesThe Situation
The Fair Work Ombudsman provides education, assistance, and advice to Australian workers and employers. The agency needed to streamline how advisors, legal officers, and inspectors access industrial awards, ombudsman determinations, and historic rulings.
The Problem
Critical legal precedent and workplace guidance were stored across 42 disparate, disconnected document repositories and internal intranets, making it challenging for advisors to guarantee consistent advice across contact centers.
The Search365 Solution
Search365 deployed an enterprise-wide discovery engine that unified all 42 repositories into an authoritative, single-pane search experience with full document versioning, deep-content extraction, and contextual ranking.
Exceptional Outcomes
Call center advisors and legal investigators achieved instantaneous access to definitive award interpretations, reducing call resolution times and ensuring 100% policy consistency across all states and territories.
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